Returns and Refunds

**Due to order volume we are not able to change or cancel any orders after they have been placed. If you wish to cancel your order, place refuse delivery and we will refund your order upon receipt. Please allow 5-10 business days for us to process the refund.

RETURNS:

LAFCO will exchange or provide a merchandise credit for unopened, unused merchandise or damaged or defective merchandise within 15 days of purchase, accompanied by a sales receipt.

STEP 1.

Contact our customer service department at 800.362.3677. Customer service is available Monday through Thursday from 9:00 AM to 5:30 PM EST and Friday from 9:00 AM to 2:00 PM or email us at [email protected].

You will receive a return authorization number (RA#) from a customer service specialist, which is needed for your exchange or merchandise credit. Please write this RA number on your enclosed packing slip/receipt and on the outside of the shipping box.

STEP 2.

Return the product along with the original packing slip or receipt, RA# and a note with instructions on your preference for exchange or merchandise credit to the below address:

STEP 3.

When sending your return, we suggest shipping with an insured carrier (UPS / FEDEX) or with a delivery confirmation request when using the United States Postal Service. LAFCO cannot issue an exchange or merchandise credit without confirmation of a delivery to our returns department.

REFUNDS:

LAFCO reserves the right to issue a refund. Instructions pertaining to this refund will be communicated to the customer by a customer service specialist.

We are aware of non-authorized parties selling counterfeit LAFCO on Amazon®. Regarding this issue, we are alerting our valued customers, retailers, and distributors that LAFCO is actively working to resolve it.

Please note that LAFCO will not honor its 15-day money back guarantee for any products sold on Amazon® by non- authorized resellers. We recommend that you use caution in buying products from non-authorized resellers as some of these products may cause permanent damage to your safety and health.

Stolen Packages – Delivered but missing package:

Once the package is marked by the carrier as being delivered, LAFCO is no longer responsible for the package. If you cannot locate the package, please check with neighbors/family members, look around the area where the package was reported to be delivered and then contact the carrier for further assistance - UPS : 1-800-742-5877.